Why Do We Charge A non-refundable Setup Fee?

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The setup fee is just that, a setup fee.

The setup fee is just that,  it’s a fee we charge to set up a new service (when a new customer commits to have their house treated by us and we commit to show up and treat their house on a certain date and time). This fee covers some, not all, of the cost involved of setting up a new customer and has nothing to do with the cost of the treatments we provide. That is why we call it a setup fee and one of the reasons we charge it before we put a new customer on the schedule. The cost to us is the same whether the customer follows through with their commitment of service or not.

(That is why it’s non-refundable)

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The Cost

The setup fee covers our employees time that it takes to input the customers information into the system (during the initial phone call), the employees time it takes to setup the actual account and schedule the auto treatments for the year (after the phone call), the employees time it takes to setup the auto-payment account and schedule the 12 monthly payments (after the phone call) and the employees time it takes to setup the service agreements, email them and wait for them to be signed and returned. It also goes toward the texting cost of confirming an appointment (we pay a monthly fee and per text for texting). It also goes toward the cost of the actual system we use to setup a new customer (we pay the system company’s monthly fee). It also goes toward the lost revenue when a potential customer must go to another company because their preferred time is booked (we are in high demand and this does happen sometimes. Some will wait, some will not). 

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pest control fee paid the day of initial treatment

We do not require the pest control fee to be paid before we show up to do the initial treatment/work. When we show up to do the initial treatment/work, the customer is then charged for the pest control service or the monthly payments for the service starts that day.